Driver cancellation policy

If you have approved passengers on a trip and need to cancel, our driver cancellation policy applies.

General guidelines for driver cancellations

Cancelling a trip with approved passengers or an approved booking is serious and can leave your passengers stranded, affecting the quality and reputation of the Poparide community. This is why we enforce strict policies for driver cancellations.

We ask our drivers to only post a trip if they are 100% sure they are driving, to reduce the risk of cancellations. Please note that posting speculative trips is not allowed on Poparide and may lead to the closure of your account.

The policy applies to both:

• Cancelling a trip with approved passengers (all passengers are cancelled)
• Cancelling a single, approved booking on a trip (where only one passenger is cancelled)

Cancellation process for drivers

You can cancel a trip or a booking by selecting the cancel option on our website or app.

During the cancellation process, we’ll ask you to provide a reason for cancelling, and write a message to the passenger(s) informing them of why you are cancelling.

Cancelling a trip or booking will result in:

1. The passengers will receive a 100% refund
2. A cancellation review being added to your profile
3. An issue raised with our team to assess whether you were at fault and if the cancellation counts towards your allowance.

Cancellation allowance for drivers

You are allowed only one cancellation of a trip with approved passengers or an approved booking within any 6 month period of time.

Based on the information you provide during our cancellation process, our team will assess whether you were at fault when cancelling, in which case the cancellation will count towards your allowance in the 6 month period.

If you perform another cancellation within the following 6 month period after your first cancellation, our team will assess the situation again. We retain the right to block your account if we determine you are at fault during this time.

Please note we may also block your account at any time if we have reason to believe you are providing a negative experience for other Poparide members by cancelling trips.

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Related articles:

• Drivers cancellation policy
• Drivers no-show policy
• Passengers cancellation policy
• Passengers no-show policy