Passengers cancellation policy

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10 comments

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    Janelle Hui

    If I cancel my trip more than 24 hours before, do I get my promo code back?

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    Poparide

    Hi Janelle!

    If your booking is not approved by the driver, or the driver cancels your booking after approving, you will be able to use the promo code on another booking.

    If a passenger cancels their booking, late or otherwise, the promo code will not be able to be used again.

    Hope that helps,

    Luke

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    Katherine Djacic

    I accidentally booked two trips and need to cancel one but would like a full refund ! Please help !

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    Poparide

    Hi Katherine, we followed up with you by email to get this sorted!

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    Abdalla Asad

    Hi,
    I already booked to Toronto on 21 of Sep.2018. I wanted to cancell my trip, but the cancellation bottom did not work.
    It is my first experience with you. I want to know why.
    Thank you.

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    Poparide

    Hi Abdalla, we've followed up with you by email about this - please check your email inbox for our response.

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    Teresa Ricavar

    Hello, how can I cancel one passenger of 3 passenger? Without damage my ride?

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    Poparide

    Hi Teresa, we've followed up with you by email about this - please check your email inbox for our response.

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    Derek Prince

    I set the time for the response to my message, to past 11PM tonight. I regret doing that now, because if no reply happens by then, I'll have to scramble to find a ride for tomorrow morning. Is there a way to extend or decrease the response time? I didn't know that not them not responding would cancel my ride...

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    Poparide

    Hi Derek, you can withdraw your booking at no charge and request to book again, and change the allotted time to get a response.

     

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