If you are a passenger and need to cancel a booking, our passenger cancellation policies below apply.
When you withdraw a booking request or it expires
- You get a 100% refund
- The booking fee is also refunded
When you cancel a booking less than 24 hours before departure
- You get a 50% refund (minus the booking fee)
- The driver gets 50% of the seat price as compensation
- An automatic "late cancellation" review is added to your profile
Note: if the driver subsequently cancels the trip, you will receive another refund for the remaining 50% (without the booking fee).
When you cancel a booking more than 24 hours before departure
- You get a full refund (minus the booking fee)
When you don’t show up
- You do not get a refund, see our passenger no-show policy
When the driver cancels your trip
- You get a 100% refund, including the booking fee, see our driver cancellation policy