If you are a passenger and need to cancel a booking, our Passenger Cancellation Policy applies.
When you withdraw a booking request or it expires
You get a 100% refund.
The booking fee is also refunded.
When you cancel a booking less than 24 hours before departure
You get a 50% refund (minus the booking fee).
The driver gets 50% of the seat price as compensation.
An automatic "late cancellation" review is added to your profile.
Note: If the driver subsequently cancels the trip, you will receive another refund for the remaining 50% (without the booking fee).
When you cancel a booking more than 24 hours before departure
You get a full refund (minus the booking fee).
When you don’t show up
You do not get a refund, see our Passenger No-show Policy.
When the driver cancels your trip
You get a 100% refund, including the booking fee, see our Driver Cancellation Policy.