If you are a passenger and need to cancel a booking, our passengers cancellation policy applies.
You withdraw a booking request or it expires
- You get a 100% refund
- The 15% booking fee is also refunded
This policy only applies to Request to book, and not to Instant book.
You cancel a booking less than 24 hours before departure
- You get a 50% refund
- The driver gets 50% of the seat price as compensation
- The 15% booking fee is not refunded
- An automatic "late cancellation" review is added to your profile.
Note: if the driver subsequently cancels the trip, you will receive another refund for the remaining 50%*
You cancel a booking more than 24 hours before departure
- You get a full refund (minus the 15% booking fee)
If you don’t show up
- Our Passenger no-show policy applies
Driver cancels your trip
- You get a 100% refund, including the 15% booking fee
- The Cancellation Policy for Drivers applies