If you are a passenger and need to cancel a booking, our passengers cancellation policy applies.
You withdraw a booking request or it expires
- You get a 100% refund
- The 15% booking fee is also refunded
This policy only applies to Request to book, and not to Instant book.
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You cancel a booking less than 24 hours before departure
- You get a 50% refund*
- The driver gets 50% of the seat price as compensation
- An automatic "late cancellation" review is added to your profile.
Note: if the driver subsequently cancels the trip, you will receive another refund for the remaining 50%*
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You cancel a booking more than 24 hours before departure
- You get a full refund*
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If you don’t show up
- Our Passenger no-show policy applies
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Driver cancels your trip
- You get a 100% refund, including the 15% booking fee
- The Cancellation Policy for Drivers applies
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*The 15% booking fee is not refunded.
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Comments
7 comments
If I cancel my trip more than 24 hours before, do I get my promo code back?
Hi Janelle!
If your booking is not approved by the driver, or the driver cancels your booking after approving, you will be able to use the promo code on another booking.
If a passenger cancels their booking, late or otherwise, the promo code will not be able to be used again.
Hope that helps,
Luke
I accidentally booked two trips and need to cancel one but would like a full refund ! Please help !
Hi Katherine, we followed up with you by email to get this sorted!
Hi,
I already booked to Toronto on 21 of Sep.2018. I wanted to cancell my trip, but the cancellation bottom did not work.
It is my first experience with you. I want to know why.
Thank you.
Hi Abdalla, we've followed up with you by email about this - please check your email inbox for our response.
Hi there. My trip was cancelled the day of, how exactly do I go about getting a refund?
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