If you are a passenger and need to cancel a booking, our passenger cancellation policy applies to the following situations:
The passenger cancellation policy only applies to trips when you request to book and does not apply to instant bookings.
You withdraw a booking request or it expires
- You get a 100% refund
- The booking fee is also refunded
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You cancel a booking less than 24 hours before departure
- You get a 50% refund (minus the booking fee)
- The driver gets 50% of the seat price as compensation
- An automatic "late cancellation" review is added to your profile.
Note: if the driver subsequently cancels the trip, you will receive another refund for the remaining 50% (without the booking fee).
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You cancel a booking more than 24 hours before departure
- You get a full refund (minus the booking fee)
Other situations involving passengers
If you don’t show up
- Our passenger no-show policy applies
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Driver cancels your trip
- You get a 100% refund, including the booking fee
- Our driver cancellation policy applies
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Comments
10 comments
If I cancel my trip more than 24 hours before, do I get my promo code back?
Hi Janelle!
If your booking is not approved by the driver, or the driver cancels your booking after approving, you will be able to use the promo code on another booking.
If a passenger cancels their booking, late or otherwise, the promo code will not be able to be used again.
Hope that helps,
Luke
I accidentally booked two trips and need to cancel one but would like a full refund ! Please help !
Hi Katherine, we followed up with you by email to get this sorted!
Hi,
I already booked to Toronto on 21 of Sep.2018. I wanted to cancell my trip, but the cancellation bottom did not work.
It is my first experience with you. I want to know why.
Thank you.
Hi Abdalla, we've followed up with you by email about this - please check your email inbox for our response.
Hello, how can I cancel one passenger of 3 passenger? Without damage my ride?
Hi Teresa, we've followed up with you by email about this - please check your email inbox for our response.
I set the time for the response to my message, to past 11PM tonight. I regret doing that now, because if no reply happens by then, I'll have to scramble to find a ride for tomorrow morning. Is there a way to extend or decrease the response time? I didn't know that not them not responding would cancel my ride...
Hi Derek, you can withdraw your booking at no charge and request to book again, and change the allotted time to get a response.
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