Here's how drivers and passengers receive a refund from Poparide
We issue a refund: As soon as we issue a refund, the funds are immediately refunded on our end. You can access your receipt with proof of refund by selecting Payments in the menu.
Your bank processes the refund: Once we have made the refund, it sits with your bank to be processed which can take 5-10 business days, depending on the bank. We understand this may seem slow, however this is a limitation of the banking sector. At this point, it is up to your bank to issue the refund.
What if I don’t see a refund on my bank statement?
If you don’t see a refund on your bank statement after 10 business days (excluding weekends and bank holidays), you will need to contact your bank for more information.