When we issue a refund, the funds are immediately refunded on our end, and you will have access to a receipt with a proof of refund.
Once we have made the refund, it sits with your bank to be processed, which can take 5-10 business days, depending on the bank. We know, this is slow, but unfortunately this is a limitation of the banking sector and it is up to your bank to issue the refund.
If you do not see a refund appear on your statement after 10 business days (excluding weekends and bank holidays), you will have to contact your bank for more information.