When a driver or a passenger cancel a booking or a trip, we apply our cancellation policies. This is to ensure the reliability of the Poparide service, and hold members accountable for cancelling.
Please refer to the following sections for our cancellation policies:
- Drivers cancellation policy
- Drivers no-show policy
- Passengers cancellation policy
- Passengers no-show policy
Comments
15 comments
How do you go about getting a refund?
Hey Lolia, to get a refund, you'll have to cancel your booking before the trip departs. If you forgot to cancel, you can always reach out to us through our contact form and we'd be happy to help!
What's happens if the driver changes the time and date he wants to leave after confirming original travel details?
Hey Andrew, in that case you're eligible for a refund. You can contact us if this happens to you on a Pop ride!
How can we cancel?
If a driver cancels a trip with bookings more than 24 hours before the trip is suppose to commence. Is there a "late cancellation" review put on the drivers profile?
Hey Nick, no there isn't. Only if the trip has at least one approved booking and is cancelled less than 24 hours before departure.
Hi,
I booked and two drivers have cancelled on me? How and when do I get my refund?
Hi Precious!
When you request to book, we perform an authorization on your card. If a driver declines your booking, we release that authorization.
Occasionally, a bank will show an authorization as an actual charge. In this case, you will see the charge refunded on your bank statement within 5-10 business days.
Hello, what happens if the full trip wasn't completed due to mechanical problems with the car? Do the passengers get refunds? And what should the passengers do to get the refund in this case?
Hey Michael, passengers are generally entitled to a full refund if they do not get to their final destination; we've followed up by email with you on this particular case!
Can you message the drivers before booking a trip? It always asks me for a payment but I’d like to communicate with them first
Hi Anne-Claire, you can send a public message to the driver before booking, here are some screenshots for you on how to do this on both our website and our app.
On our mobile website:
On our app:
If I have screenshots of the driver agreeing to meet at one location and then changing it on me and rudely insisting on meeting at a new location without communication to me, if he leaves without me am I eligible for a refund? I have stated I cannot make it to his new location due to my elderly grandparents and he is ignoring me.
Hey Julia - we're following up with you on this by email - look out for a support ticket from our team.
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