When a driver or a passenger cancel a booking or a trip, we apply our cancellation policies. This is to ensure the reliability of the Poparide service, and hold members accountable for cancelling.
Please refer to the following sections for our cancellation policies:
- Drivers cancellation policy
- Drivers no-show policy
- Passengers cancellation policy
- Passengers no-show policy
Comments
9 comments
Hey Andrew, in that case you're eligible for a refund. You can contact us if this happens to you on a Pop ride!
If a driver cancels a trip with bookings more than 24 hours before the trip is suppose to commence. Is there a "late cancellation" review put on the drivers profile?
How do you go about getting a refund?
Hey Nick, no there isn't. Only if the trip has at least one approved booking and is cancelled less than 24 hours before departure.
Hi,
I booked and two drivers have cancelled on me? How and when do I get my refund?
Hi Precious!
When you request to book, we perform an authorization on your card. If a driver declines your booking, we release that authorization.
Occasionally, a bank will show an authorization as an actual charge. In this case, you will see the charge refunded on your bank statement within 5-10 business days.
Hey Lolia, to get a refund, you'll have to cancel your booking before the trip departs. If you forgot to cancel, you can always reach out to us through our contact form and we'd be happy to help!
How can we cancel?
What's happens if the driver changes the time and date he wants to leave after confirming original travel details?
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