If a driver has a trip with approved passengers and does not show up, our driver no-show policy applies:
- An issue is raised with the Poparide team to collect more information on the no-show
- If the no-show cannot be verified or was left by mistake, it is rejected and will not affect the driver’s account, and no refund is granted to the passenger
- If the no-show is verified and the driver was not at fault e.g. the passenger arrived late or the driver arrived late due to traffic or car troubles, the no-show is rejected and no refund is granted to the passenger
- If the no-show is verified and the driver was at fault e.g. the driver forgot to pick someone up or simply didn’t show up, a full refund is given to the passengers and a no-show review is added to the driver’s profile
Please note that repeated no-shows may lead to the suspension of a driver's account to ensure a reliable experience for everyone on Poparide.
Preventing no-shows
No shows are serious as they can leave passengers stranded and they affect the reputation of the Poparide community, so it's important to prevent them:
- Drivers should leave plenty of time to plan their trips to ensure they can pick up all their passengers on time
- Drivers should cancel their trip well in advance if they are no longer able to provide a ride