If your driver doesn’t show up for a confirmed trip or is delayed, you can report a no-show during the review process to receive a refund.
If your driver is late
If your driver is delayed, it’s up to you to decide whether you can wait and for how long. We recommend messaging your driver through Poparide to check on their estimated arrival time.
If you decide you can’t wait, please let your driver know in a message and report a no-show during the review process.
Note: If your driver is late and you decide not to take the trip, you’ll be eligible for a full refund once you’ve submitted your review. If your driver arrives late but you still decide to take the trip, the ride is considered completed and you won’t be eligible for a refund.
How to report a no-show
Locate the trip: After the scheduled pick-up time, go to Trips in the Poparide app or website.
Leave a review: Tap the trip and select Review your driver > My driver did not show up.
Provide details: Share relevant information on the no-show to help us better understand the situation.
What happens after your report a no-show
Reporting a no-show triggers the following actions:
Your booking is disputed: Your booking will be marked as disputed, meaning the payment won’t be released to the driver.
We’ll contact the driver: Our Support Team will contact the driver to confirm the no-show and issue you with any necessary refunds.
If the no-show is confirmed:
You’ll receive a 100% refund, including the Booking fee as per our Driver No-show Policy.
The driver will receive a no-show review on their profile and may be suspended if there’s no valid reason for the no-show.
If we can’t confirm the no-show:
We’ll contact you to find a solution and resolve the issue.
Please look out for an email or push notification in our app from our Support Team when you report a no-show as we may need to follow up with you.
How to prevent no-shows
Here are some steps you can take to help prevent a no-show:
Confirm trip details: Communicate with your driver before the trip to confirm the pick-up location and time.
Stay accessible: Keep your phone handy during pick-up in case the driver needs to reach you.
Call the driver: If you can’t locate the driver at the pick-up point, try calling them using the number provided through Poparide.