Booking a trip on Poparide is really easy. Simply navigate to a trip through the Poparide website or mobile app, and look out for the orange button that either says “Request to book” or “Instant book”.
Request to book
When a driver has indicated they would like you to Request to book, they want to manually approve your booking, to make sure you’re a good fit for the trip. More info
To Request to book:
- Click on the Request to book button on the trip.
- Select how many seats you are booking and include a message to the driver
- Select the expiry time for your booking
- Enter your payment details or select an existing payment method
- Click the Request to book button
Once you Request to book, the driver is notified and must approve or decline your Booking Request within the expiry time you've specified. Most drivers will respond promptly as it affects their response rate.
If the driver approves your Booking Request, we send you a notification that summarizes your trip's details and provides you with the driver’s phone number
If the driver declines your Booking Request or it expires (because the driver didn't respond in time), a refund is placed on your card and you can book a trip with someone else.
Instant book
When a driver has indicated they would like you to Instant book, you will be instantly and automatically booked on the trip. More info
Instant book trips are clearly indicated using a lightning icon next to the trip details.
Before you Instant book on a trip, make sure to check the trip details as Instant bookings are final and subject to our cancellation policy.
To Instant book:
- Click on the Instant book button on the trip.
- Select how many seats you are booking and include a message to the driver
- Enter your payment details or select an existing payment method
- Click the Instant book button
You are automatically approved on the trip, and the driver’s phone number is immediately available to you.
Public Messages
If you need to discuss trip details before booking, you can send the driver a public message. Make sure you check the trip's details (pick-up, drop-off, time of departure, etc) before contacting the driver.
Since public messages are visible to other Poparide members, please keep them short and relevant. Once you have all the information, please proceed to book with the driver.
Re-booking
You can re-book on a trip if a mistake was made. For example, you might have booked on the wrong trip or entered the wrong number of seats.
Cancellations & Refunds
Please consult the Cancellations & Refunds section for more info.
Comments
4 comments
Can I cancel the request book before to the driver has approved the book? If I want to book with another driver . And what about the payment ?
Is there no way not to have a public message? I just wanted to ask the driver his preferences before booking anything. Why not allow a private message feature.
I have already booked three seats and sent a message asking questions but getting no responses
Don’t like this new app at all
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