My driver didn’t show up

If you were approved on a trip and the driver didn’t show up, you can leave them a no-show by:

• Contacting us on the day of the no-show.
• Going through the review process before your clearing period for your booking ends (within 4 days of the trip departing).

Leaving a no-show for a driver will result in the following actions:

• Your booking will be put into a disputed state so that it is not paid out to the driver.
• We will contact the driver to confirm the no-show.

If we confirm the no-show:

• We will send you a 100% refund for your booking (including our booking fee).
• The driver will receive an automatic review with a no-show which will be displayed on their profile.

If we can’t confirm the no-show:

• We will reach out to you to find an alternative solution to the problem