Skip to main content
All CollectionsHelp with my AccountAccount FAQs
Why is my phone linked to a new account?
Why is my phone linked to a new account?
Updated over 2 months ago

In most cases, your phone number gets linked to a new account when you accidentally create a second Poparide account using a different social media account or email address.

If this happens, please contact us at [email protected] and provide your phone number, and our team can merge your two accounts into one.

In very rare instances, your phone number might have been outdated in our system and reassigned to another member. If that’s the case, you’ll be prompted to verify your current phone number the next time you log in.

Did this answer your question?