🇺🇸 · Applies to US only · Click here for Canada version
As a passenger, you won't receive a refund if you're confirmed on a trip but fail to show up or arrive after the agreed departure time. Your payment will go to the driver since they could not fill your seat last minute.
Note: The booking fee is also non-refundable in the event of a no-show.
What happens when a passenger is a no-show
The driver receives 100% of the contribution.
The booking fee is non-refundable and is retained by Poparide.
A no-show review is added to the passenger's profile.
Poparide may also suspend a passenger's account at any time regarding a no-show if there is reason to believe they are creating a negative experience for other members.
How to prevent no-shows
No-shows can cause delays and inconvenience for both the driver and other passengers. To avoid being marked as a no-show:
Plan ahead: make sure you allow plenty of time for your trip and aim to be at the pick-up point at least five minutes early.
Cancel in advance: if your plans change, cancel your booking in advance to be eligible for a refund according to our Passenger Cancellation Policy.
How to submit a refund request
If you disagree with a no-show determination, you have 4 days after the trip's departure time to submit a refund request through the platform. You can also reach our Support team via messenger under the Help tab, or by emailing [email protected]. Poparide will review the circumstances and may issue a full or partial refund at its discretion. See the Passenger Refund Policy for the full details.
Changes to this policy
Poparide may update this Passenger No-Show Policy from time to time. For material changes, we will provide reasonable advance notice by email or in-app notification. Changes do not apply retroactively to bookings confirmed before the change takes effect.