🇺🇸 · Applies to US only · Click here for Canada version
If you are a passenger, your trip departure time hasn't passed, and you need to cancel a booking, our Passenger Cancellation Policy applies.
When you withdraw a booking request or it expires
You get a 100% refund, including the booking fee.
When you cancel more than 24 hours before departure
You get a full refund minus the booking fee.
When you cancel less than 24 hours before departure
You get a 50% refund (minus the booking fee).
The driver gets 50% of the contribution as a partial recovery of costs.
An automatic "late cancellation" review is added to your profile.
Notes:
If the driver subsequently cancels the trip, you will receive another refund for the remaining 50% (without the booking fee).
In rare cases, our Support team may review a cancellation before departure and issue a full refund at their discretion. Please cancel your booking in the app first, then contact us via the Help tab or at [email protected] if you believe this applies to your situation.
When you don't show up
You do not get a refund. The contribution goes to the driver, and the booking fee is non-refundable. See our Passenger No-show Policy for full details.
When the driver cancels your trip
You get a 100% refund, including the booking fee.
Exception: if the driver cancels a trip after you have already canceled a booking on that trip, you will receive a refund of the contribution only. The booking fee is not refunded in this case.
Repeated cancellations
Repeated cancellation of bookings by a passenger may lead to the closure of their account.
Changes to this policy
Poparide may update this Passenger Cancellation Policy from time to time. For material changes, we will provide reasonable advance notice by email or in-app notification. Changes do not apply retroactively to bookings confirmed before the change takes effect.