🇺🇸 · Applies to US only
If you believe you're entitled to a refund for a confirmed booking, you have 4 days after the trip's departure time to request one through our in-app refund request feature. You can also reach our Support team via messenger under the Help tab, or by emailing [email protected].
Poparide will review your request and respond within 30 days. Completing this step is required before filing for arbitration under the applicable section of our Terms of Service.
How refunds are processed
Refunds are issued back to the original payment method used for your booking. Processing times depend on your payment provider, but refunds typically take up to 10 business days to appear on your bank statement.
Poparide's discretionary refund right
Poparide may, at its sole discretion, issue full or partial refunds to passengers, as well as withhold, adjust, or reverse pending payouts to drivers outside of our standard cancellation, no-show, and refund policies whenever we determine it is warranted.
Situations where Poparide may exercise this right include, but are not limited to:
Fraudulent or unauthorized payment activity
Using Poparide for commercial transportation in violation of our Terms of Service
Significant booking errors
Safety concerns reported by a member
Driver conduct that violates our Terms of Service or Community Agreement
Trips that were not delivered as described
These examples are illustrative and do not limit Poparide's right to issue a refund or adjustment in other circumstances.
If a driver disagrees with a discretionary refund decision, they may initiate arbitration under the Terms of Service once our internal dispute process is complete.
Changes to this policy
Poparide may update this Passenger Refund Policy from time to time. For material changes, we will provide reasonable advance notice by email or in-app notification. Changes do not apply retroactively to bookings confirmed before the change takes effect.