Instant book is where drivers allow passengers to book a trip immediately without having to wait for the driver’s approval. This eliminates the waiting time for passengers and helps drivers fill seats more quickly.
⚡ Instant book is denoted on a trip with a lightning icon.
- We recommend sending a confirmation message to passengers after receiving an Instant book notification to acknowledge their booking and open up lines of communication.
- Make sure to choose a pick-up location that’s clear for all booked passengers and send a map pointer with the exact pickup location to avoid any confusion.
How does Instant book work?
When a driver offers the Instant book option for their ride, passengers pay with the payment method of their choice and are charged for the trip right away.
Alternatively, a driver can offer the Request to book option if they prefer to review booking requests before accepting or declining them.
Cancellation policies for Instant bookings
Passengers cannot withdraw Instant bookings as they are confirmed and charged right away. Please refer to our Passenger cancellation policy for details.