When setting your pick-ups for your passengers, consider choosing:
Convenient locations: Choose convenient, public places, such as a transit station or a Tim Horton's.
Specific pick-up points: Clearly state the exact pick-up and drop-off locations in your trip description when posting your trip.
Avoid delays: Don’t do custom pick-ups, like going to a passenger’s doorstep or making detours. These are not allowed under our Terms of Service. They can delay your trip, inconvenience other passengers, and lead to negative reviews.