🇺🇸 · Applies to US only · Click here for Canada version
Canceling a confirmed trip or booking can leave passengers stranded and impact the quality and reputation of the Poparide community. Due to this, we enforce strict policies for driver cancellations.
How to cancel a trip or booking
Drivers can cancel a trip or an individual passenger's booking directly from our website or app by going to Trip settings > Cancel trip. During the cancellation process, you'll need to provide a reason for canceling and write a message to your passengers explaining the cancellation.
What happens when you cancel
When you cancel a trip or booking:
The passenger(s) will receive a 100% refund, including our booking fee.
A cancellation review will be added to your profile, visible to other members.
An issue will be raised with our team to assess your reason for canceling and determine whether the cancellation counts toward your allowance.
Undisclosed items or pets at pick-up
As a driver, you have the right to decline a booking or cancel an approved booking if an undisclosed large item or pet is presented at pick-up. In this case, the contribution goes to you even if the trip is not completed, as you fulfilled your obligation to appear at the agreed pick-up point. The booking fee is non-refundable.
Cancellation allowance
To maintain fairness in our community, drivers are allowed only one cancellation of a trip with approved passengers or an approved booking within any 6-month period.
If you cancel another trip or booking within the same 6-month period, your account may be suspended if we determine that you are at fault.
We may also suspend your account at any time if your cancellations are creating a negative experience for other Poparide members.
Preventing cancellations
You can avoid canceling trips by:
Only posting a trip if you're 100% certain you'll be driving that day.
Approving passengers who match your intended departure time, pick-up, and drop-off locations.
Avoiding posting speculative trips, as this could lead to the suspension of your account.
Changes to this policy
Poparide may update this Driver Cancellation Policy from time to time. For material changes, we will provide reasonable advance notice by email or in-app notification. Changes do not apply retroactively to bookings confirmed before the change takes effect.