Driver Payout Policy

🇺🇸 · Applies to US only · Click here for Canada version

If you are a driver and have completed a trip with confirmed passengers, this Driver Payout Policy applies to how and when you receive your payout.

US drivers receive payouts to a connected US bank account via Stripe, our third-party payout provider. To receive payouts, you must set up your bank account in Account > Driver Payouts and complete Stripe's identity verification process, which requires a valid government-issued photo ID, a live selfie, proof of address, and a valid Social Security Number (SSN).

Poparide is not responsible for payouts sent to incorrectly entered bank account details. Payouts sent to erroneous accounts cannot be reversed.

After a trip is completed, the passenger's contribution goes through a 4-day clearing period. During this time, passengers may raise a dispute. Poparide may withhold, reduce or reverse a pending payout in accordance with the applicable cancellation, no-show, and refund policies. Funds held during the clearing period do not accrue interest. If no dispute is raised, the contribution clears on the fourth day and becomes payable to the driver.

Once a contribution has cleared and you have a valid payout method set up, your payout will be sent within the same business day. Payouts are processed once per day.

After a payout is sent, allow 1–8 business days for the funds to arrive in your bank account, depending on your bank.

Poparide deducts a 3.15% payout fee from each driver payout. This fee is automatically deducted before the payout is sent.

For example, for a $30 contribution, the driver would receive $29.06 after the payout fee (3.15%).

If you do not have a valid payout method set up, your payout will remain available to claim. Poparide will make reasonable efforts to contact you by email with instructions on how to set up your payout method.

Under Texas law (Tex. Prop. Code §72.101), unclaimed funds that remain unclaimed for 3 years must be reported and remitted to the Texas Comptroller. Poparide will notify you before any funds are remitted to the state.

If a passenger raises a dispute during the clearing period, your payout may be delayed pending resolution. You can contact us through the app or website for more information on an open dispute.

Poparide may update this Driver Payout Policy from time to time. For material changes, we will provide reasonable advance notice by email or in-app notification. Changes do not apply retroactively to trips completed before the change takes effect.