🇨🇦 · Applies to Canada only · Click here for US version
If you are a driver and have completed a trip with confirmed passengers, this Driver Payout Policy applies to how and when you receive your payout.
Payout method
Canadian drivers can receive payouts through one of two methods, which you can set up in Account > Driver Payouts:
Bank account: Payouts are sent to a connected bank account via Stripe, our third-party payout provider. You'll need your bank account number, sort code, institution number, and address. You must also complete Stripe's identity verification process. Stripe may require additional verification from you to send payouts to your bank account such as email address or Social Insurance Number (SIN).
PayPal: Payouts are sent to your linked PayPal account. You link it by logging in to PayPal during setup.
Poparide is not responsible for payouts sent to incorrectly entered bank account details. Payouts sent to erroneous accounts cannot be reversed.
Clearing period
After a trip is completed, the passenger's contribution goes through a 4-day clearing period. During this time, passengers may raise a dispute. Poparide may withhold, reduce or reverse a pending payout in accordance with the applicable cancellation, no-show, and refund policies. Funds held during the clearing period do not accrue interest. If no dispute is raised, the contribution clears on the fourth day and becomes payable to the driver.
When payouts are sent
Once a contribution has cleared and you have a valid payout method set up, your payout will be sent within the same business day. Payouts are processed once per day.
After a payout is sent, the time it takes for funds to arrive depends on your payout method:
Bank account: 1–8 working days, depending on your bank
PayPal: up to 2 working days
Payout fee
Poparide deducts a 3.15% payout fee from each driver payout. This fee is automatically deducted before the payout is sent.
For example, for a $30 contribution, the driver would receive $29.06 after the payout fee (3.15%).
Unclaimed payouts
If you do not have a valid payout method set up, your payout will remain available to claim for up to one year (365 days). Poparide will send you email reminders with instructions on how to set up your payout method. If a payout is not claimed within one year, it is forfeited to Poparide. For more details, please refer to our Terms of Service.
Disputes
If a passenger raises a dispute during the clearing period, your payout may be delayed pending resolution. You can contact us through the app or website for more information on an open dispute.