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Poparide

  • Total activity 320
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Recent activity by Poparide Sort by recent activity Recent activity Votes
  • How do I verify my ID?

    To verify your ID with Poparide you will need to send a scan or a picture of your ID from your Account Settings > Verifications on our website. What is ID verification? We offer an optional ID V...

  • Why is my phone linked to a new account?

    In most cases, your phone gets linked to a new account when you accidentally create a new account on Poparide using a different social media account or email address. If that's the case, contact us...

  • How do I change my phone number?

    Here are the steps to change your phone number: In our app, go to Menu > Profile settings > Phone number On our website, click the three-bar menu in the top right, select "Profile setti...

  • How can I remove a review from my profile?

    In general, reviews are final and we do not remove reviews from profiles unless they are abusive to ensure the accuracy and accountability of every Poparide member. We do, however, let members resp...

  • Why can't I leave a review after a trip?

    After a trip has ended, you have 4 days to leave a review for your driver or passenger. After 4 days, the review period ends and you are not be able to leave a review anymore. Our review period is ...

  • When do I get charged for a booking?

    When you request to book on Poparide, we place an authorization on your card to ensure you have the funds available for the price of the booking. We only proceed to charge you if the driver approve...

  • I'm a driver and need to cancel a trip

    If you need to cancel a trip, you can do this by navigating to your trip activity, selecting "Settings" in the top right and on the next screen at the bottom of the list you'll find an op...

  • Payouts to my PayPal account are not working

    In most cases, if you cannot receive payouts in your PayPal account, this points to a problem with your PayPal account and you will have to contact their customer service to resolve the issue. In s...

  • Payouts to my bank account are not working

    In most cases, payouts are not working because the bank details were entered incorrectly in our system. To resolve this, simply enter a new bank account by taking care to double-check the details y...

  • I haven't received a payout yet

    It's likely you haven't received your payout yet because we hold payments for 4 days after a trip has happened to allow for cancellations and as a fraud-prevention measure. You can view the status ...