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Poparide

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  • Passengers cancellation policy

    If you are a passenger and need to cancel a booking, our passengers cancellation policy applies. You withdraw a booking request or it expires You get a 100% refund The booking fee is also refunded...

  • How do drivers get paid?

    When you receive a booking on Poparide and successfully drive someone, we collect a payment from the passenger and send you the money. We call this a payout. There are no costs to receive a payout:...

  • How does Poparide ensure my privacy?

    We take privacy very seriously at Poparide and we have several measures in place to ensure the security of the details you provide to us, including the encryption of your credit card details and se...

  • Why do I have to verify my ID once I've received over $2,000 in payouts in my bank account?

    We are required by Stripe, our payout provider, to verify your ID once we have sent you over $2,000 in payouts; this is a regulatory measure imposed to Stripe by Government to prevent fraud and mon...

  • Can I book for someone else?

    No. All bookings on Poparide are nominative and must be made by the person travelling. This ensures the trust and safety amongst Poparide members and it avoids any misunderstandings on the day of t...

  • Can I call Poparide?

    No. We keep all support for members in writing to ensure accuracy and keep a record of all the issues on file. You can write us through our contact form and we aim to respond to every inquiry withi...

  • My passenger didn’t show up

    If you approved a passenger on a trip and they don't show up to the pick-up location, we ask that you give them a call to ask them where they are. If you can't get a hold of them, you can leave the...

  • Why can't I leave a review after a trip?

    After a trip has ended, you have 4 days to leave a review for your driver or passenger. After 4 days, the review period ends and you will not be able to leave a review anymore. Our review period is...

  • How do I verify my ID?

    To verify your ID with Poparide you will need to send a scan or a picture of your ID from your Account Settings > Verifications on our website. What is ID verification? We offer an optional ID V...

  • When do I get charged for a booking?

    When you request to book on Poparide, we place an authorization on your card to ensure you have the funds available for the price of the booking. We only proceed to charge you if the driver approve...