Give us your feedback on proposed changes to our passenger cancellation policy

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    Sean O'Flaherty

    2) Keep our current passenger late cancellation policy of a 50% refund within 24 hours of departure, and add another policy whereby if they cancel less than, let's say, 6 hours (we can modify this number), they get no refund and the driver gets paid in full.

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    Jon Chesnut

    If there is a change needed, #2 seems pretty reasonable to me and I expect that passengers would understand the rationale behind a change to "no refunds within 6 hours".

    So far most of my cancellations have been far out enough that another passenger has been able to book the seat that becomes available. As a result, I don't have a strong opinion on this one and for me this change wouldn't affect more than 1% of my total bookings.

    At one extreme, I've had passengers message me 2 or 3 days before a trip to let me know that they won't need the ride but they don't want to cancel the booking and get a cancellation review on their profile.

    On the other hand, I've had passengers cancel a 7am trip a few hours before departure.

    I'm inclined take the good with the bad and trust that the Poparide team will "reach out" to passengers who make repeated last minute cancellations.  :)

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    Claire Jarrold

    Hard to know (as a passenger) how much of a problem this is, but no. 2 seems pretty reasonable still, unless there is a real pattern there.

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    Connie Sun

    I think no. 2 is good, but maybe the last chance for 50% refund would be 12 hrs before and then no refund after that.

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