Auto approval for whitelisted riders

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6 comments

  • Official comment
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    Poparide

    Hi Chris,

    Thanks for your suggestion - we like it. When we implemented instant-book, we decided to keep things simple initially and then see what refinements we needed to make. I think you've hit on a dynamic that we do need to address; being able to let reliable passengers instant-book but have new or poorly rated passengers come through the regular request/approve flow.

    Your approach is slightly different to what we'd envisioned. We thought it would make sense to be able to say, "Let any passenger with more than X trips and a rating of at least Y to instant-book". Do you think this would provide you with enough certainty to let you use instant-book?

    Thanks!

    Luke

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    Jon Thorpe

    I agree with Chris. This would be a great feature and something that I was looking for as well. White listing during the passenger review process would be easiest.

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    Amanda Graves

    Great idea, it would be super simple if my regulars could do this. This is the main reason I don't use the auto-book feature. Good thinking! :) 

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    Terry Harcott

    I would definately auto approve people I have already met & had the pleasure of driving. This would be an awesome improvement.

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    Glen Howard

     I agree with Chris too. This would be a great feature and something that I was looking for as well. White listing during the passenger review process would be easiest.

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    Jon Chesnut

    Makes sense - I can definitely see this being useful for drivers, especially those who are new to Poparide!

    I'm happy with instant book though and have driven 602 passengers all through instant booking. I've only given less than 5 stars to 3 passengers.

    To try and prevent issues (especially with new Poparide users), I've learned I need to be explicitly clear in my ride listings, send specific pick-up details 24 hours ahead, and send updates when I'm 5 minutes away (all these are templates so it's pretty easy).

     

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