Allowing Drivers to change segment pick up times

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    Florent Devellennes

    Hey Tyler, thanks for providing your feedback on timing. It's a tricky one, as it's hard for us to make adjustments to timing based on traffic, seasonality and other factors. Also, changing the departure times of segments manually would be challenging, as it would affect all the following segments, and would need to be done within reasonable bounds.

    I recommend using the trip description and messaging features to let passengers know if there are any unexpected delays due to road conditions, as they will generally understand that times are approximate. That's what I usually do when I drive to Whistler and pick-up in Squamish: I let passengers in Squamish know that my arrival time is traffic dependent.

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