Completed: Improved reviews system

Comments

4 comments

  • Avatar
    Karen Jarvis

    Tweak the automatated reviews. For example, I had to do a late cancellation because I accidentally booked for the wrong date and didn't realize until the driver had sent me a msg confirming pickup point for the next day. I explained this to the driver and he was fine but automated reviews don't take things like this into consideration. I feel like my automated review makes me look bad to other drivers because it doesn't explain the situation.

  • Avatar
    Flo D

    Hey Karen, automated reviews are in place to ensure the quality of the service from a booking standpoint. I encourage you to double-check the trip's details next time you book, such that you don't have to cancel a booking with the driver.

    Think of booking on Pop like if you were to book a bus, train or plane ticket; drivers appreciate that you have taken the time to review the trip details before they receive a Booking Request.

  • Avatar
    Karen Jarvis

    Thanks for the reply. I simply made a suggestion based on the the one time I made an honest mistake. I DO normally double check my booking details and this wasn't the first I've booked through pop, just the first time I've had to actually cancel. I wasn't saying don't have automated reviews, I was simply saying to tweak them and I highlighted my situation to illustrate why. I now feel like I have have to be absolutely perfect all the time based on your response. Maybe that wasn't the intention but that's how I felt reading it.

  • Avatar
    Flo D

    Hi Karen, we do not expect perfection from our members, but thoroughness when posting trips and making bookings.

    That said, we understand everyone is human and does make mistakes. In some cases, we are ready to make exceptions to our workflow, depending on the use case.

    One thing you could ask, next time, is for the driver to cancel your booking. In that scenario, you do not get a late cancellation on your profile, and you also get a full refund.

    Thanks for your feedback, it has been conveyed to the team, and we'll see if we can build more flexibility into our reviews system in the future.

     

     

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