FAQ

Safety

• Guidelines & policies on coronavirus (Covid-19)
• How does Poparide ensure my privacy?
• Is Poparide safe?
• I have safety concerns
• I want to report abuse or a scam
• What is the policy on smoking and scents?

Payments

• Can I pay without a credit card?
• I have not received my refund

Payouts

• How long do I have to claim a payout?
• What are the fee increases introduced in October 2020?
• Why do I have to verify my ID once I've received over $2,000 in payouts?
• Payouts to my PayPal account are not working
• Payouts to my bank account are not working
• I haven't received a payout yet

Cancellations

• What happens if a driver cancels a trip?
• The driver cancelled and I'd like a refund
• I'm a driver and need to cancel a trip
• I'm a passenger and need to cancel a booking
• My driver didn’t show up
• My passenger didn’t show up

Trips

• Can I travel with pets?
• Can I post my trip on other carpooling platforms?
• Can I invite friends or family on a Poparide trip?
• Do I have to pull up everywhere I indicate a stop?
• Where do I pick up people?
• Can I add a stop after posting a trip?

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Bookings

• Can I book for someone else?
• My driver or passenger isn't responding
• What is Instant book?
• What is Request to book?

Accounts

• Why is my phone linked to a new account?
• How do I change my phone number?
• Is it free to join Poparide?
• How do I verify my ID?
• How do I close my account?
• Can I sign up without a cell phone?

Reviews

• How can I remove a review from my profile?
• Why can't I leave a review after a trip?

Legal

• Do I need a class 4 licence to drive on Poparide in British Columbia?
• Do I need to pay taxes GST/HST on Poparide?
• Is it legal to carpool/rideshare on Poparide?
• What insurance do I need for carpooling?
• Do I have to pay taxes on my earnings as a driver?

Other

• Are messages exchanged with other members private?
• Can I call Poparide?
• How do I report a bug?
• Terms of service
• What is the difference between Poparide and Uber?
• How we ensure your privacy

See all 7 articles