Get the latest updates on the coronavirus (Covid-19) and what it means for you as a Poparide driver or passenger, including Poparide’s policies to ensure safe travel.
In this document:
Covid-19 Travel Guidelines on Poparide
Provincial guidelines
Alberta
British Columbia
Ontario
Quebec
Cancellations on Poparide due to coronavirus
Anti-discrimination policy
Medical exemption from wearing a mask
Covid-19 Travel Guidelines on Poparide
It is important that all Poparide members read and understand the following travel guidelines:
Before you travel:
- Check the latest provincial guidelines and restrictions around travel
- Do not travel if you have any symptoms of Covid-19 (fever, cough or difficulty breathing)
- If you have travelled outside of Canada and have recently returned, you must follow the testing and quarantine requirements as prescribed by the Public Health Agency of Canada
- If you are a driver, please remember to leave an empty seat or two in your vehicle to ensure plenty of space between passengers
- Wash your hands with soap and water or use hand sanitizer before travelling
During travel:
- Avoid physical contact like handshakes when greeting Poparide members (try a foot bump instead!)
- Cover your mouth and nose with a mask for the duration of the trip
- If you need to cough or sneeze during the trip, ensure that your mouth and nose are covered with a mask, tissue or sleeve (not your hands)
- Use hand sanitizer during and after your trip and avoid touching your eyes, nose and mouth
- Ensure natural airflow in the vehicle by leaving windows slightly open
Provincial guidelines
Following is a summary of current government-issued travel guidelines from the four provinces in which Poparide has the most activity. Please refer to each provincial government's website listed below for the latest information.
If your province or territory is not listed below, we strongly advise you to locate and reference the government-issued travel guidelines for your province or territory before travelling.
Alberta
Travel is permitted, face-covering required
Alberta has declared a state of public health emergency. Measures to protect the health care system, stop the spread, and increase vaccination rates are in effect. Masking requirements remain in effect in all indoor public spaces, workplaces, places of worship and public transit, including ride share vehicles, taxis, motor coaches and shuttles.
British Columbia
Travel is permitted, face-covering required
Currently masks are required in indoor public places for all people born in 2016 or earlier (5+ years old).
Ontario
Travel is permitted, face-covering required
Masking and physical distancing rules remain in place.
Quebec
Travel is permitted, face-covering required
Travel restrictions between regions in Quebec are limited to remote regions only. Current measures in force are available here.
The government of Quebec has published interim recommendations for drivers in the taxi and ridesharing industry (available in French only).
Cancellations on Poparide due to coronavirus
If you are feeling unwell and have posted a trip as a driver or booked a ride as a passenger, please send a message to our support team immediately to cancel your trip and we will waive any cancellation fees on your account and issue you a full refund.
Please note that if you do not cancel your booking before departure and request a refund after departure, we can only issue you a refund if your payment has not already been paid out to the driver, which usually takes place four days after the trip is completed.
If you have concerns about travelling with other members on Poparide, please get in touch and we will handle cancellations and refunds on a case-by-case basis.
Anti-discrimination policy
Poparide has a long-standing commitment to maintaining an inclusive and welcoming community for everyone. Please note that discrimination against drivers or passengers can lead to account suspension.
If you have any concerns about another Poparide member, please contact our support team and we will be happy to help.
Medical exemption from wearing a mask
If you are a passenger and have a medical exemption from wearing a mask:
It is important that you inform the driver prior to booking the trip (or as soon as possible after booking) to ensure that the driver is fully aware that you have a medical exemption from wearing a mask. It is up to the driver and other passengers to decide if they are comfortable with the situation and whether you will be able to join the trip.
If you are a driver and have a medical exemption from wearing a mask:
It is important that you clearly indicate in your trip description that you will not be wearing a mask due to a medical exemption so that all passengers are fully aware prior to booking. It is up to passengers to decide if they are comfortable with the situation and whether they will join your trip.