We know you may have questions about the coronavirus (COVID-19) and what it means for you as a Poparide driver or passenger. As the situation evolves, this page is the best place to learn more about Poparide’s policies on the subject.
In this document:
COVID-19 Travel Guidelines on Poparide
The guidelines that we have set for you at Poparide are:
- Follow provincial guidelines and restrictions around travel
- Do not travel if you have symptoms of COVID-19 (fever, cough or difficulty breathing)
- Cover your mouth and nose with a mask or scarf during the trip
- Ensure natural airflow in the vehicle by leaving windows slightly open
- Avoid physical contact like handshakes when greeting Poparide members
- If you are a driver, do not overbook your car, and leave plenty of space between passengers
- Cover your mouth and nose with a tissue or your sleeve (not your hands) if you are sneezing or coughing during a trip
- Wash your hands with soap or sanitizer before, during, and after a trip, and avoid touching your eyes, nose, and mouth
- Do not travel if you have recently come back from a trip outside of Canada, and observe 14 days of self-quarantine as prescribed by the PHAC
Below is some information that we have curated for the four provinces where Poparide has the most activity and based on government-issued guidelines. We will do our best to update this section over time and please refer to each provincial government's website listed below for the latest information.
If your province or territory is not listed below, we invite you to do your own research and follow travel restrictions issued by the provincial government in your region.
Responsible travel is permitted, face-covering recommended
Alberta currently allows "responsible travel" within its province and asks travellers to follow physical distancing and gathering restrictions, take all necessary precautions to protect your health and the health of others and download and use the mobile contact tracing app while out in public.
Essential travel only, face-covering required
Since November 17, 2020, travel between all regions within British Columbia is for essential travel only (more info here) and face masks are mandatory in all public indoor areas.
Travel OK, face-covering required
Ontario entered Stage 3 of the provincial Reopening plan in July 2020. While Ontario doesn't provide recommendations on regional travel, in other provinces like British Columbia, regional travel became allowed in Stage 3, so it's reasonable to assume the same applies to Ontario. Also, face coverings are now compulsory in many parts of Ontario, including Toronto, Kingston and Waterloo (full list here).
Restricted travel between red and orange zones, including Montreal and Quebec city
Quebec has restrictions in place for travellers for red or orange zones, which include Montreal and Quebec city (more info here). Please note that Quebec made wearing a face-covering compulsory in indoor, public spaces in July 2020.
Cancellations on Poparide due to coronavirus
If you posted a trip as a driver or booked a ride as a passenger on Poparide and you start feeling unwell, please cancel immediately and we will waive any cancellation penalties on your account and issue you with a full refund*. Simply send a message to our support team to let us know.
If you have concerns about travelling with other members on Poparide, please get in touch and we will deal with cancellations and refunds on a case-by-case basis.
* Please note that if you do not cancel your booking before departure and request a refund after departure, we will only be able to issue you with a refund if your payment hasn’t already been paid out to the driver, which usually happens four days after the trip has completed.
Poparide has a long-standing commitment to maintaining an inclusive and welcoming community, and discrimination against drivers or passengers can lead to account suspension.
If you have any concerns about another member, please contact our support team, we’d be happy to help.