In most cases, your phone gets linked to a new account when you accidentally create a new account on Poparide using a different social media account or email address.
If that's the case, contact us and provide us with your phone number and our team will be able to merge your two accounts into one.
In some rarer cases, it's possible your phone number was out-of-date in our system and got allocated to another member. If that's the case, you'll be able to verify your most recent number with us next time you log in.