Passengers cancellation policy




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    Janelle Hui

    If I cancel my trip more than 24 hours before, do I get my promo code back?

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    Hi Janelle!

    If your booking is not approved by the driver, or the driver cancels your booking after approving, you will be able to use the promo code on another booking.

    If a passenger cancels their booking, late or otherwise, the promo code will not be able to be used again.

    Hope that helps,


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    Katherine Djacic

    I accidentally booked two trips and need to cancel one but would like a full refund ! Please help !

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    Hi Katherine, we followed up with you by email to get this sorted!

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    Abdalla Asad

    I already booked to Toronto on 21 of Sep.2018. I wanted to cancell my trip, but the cancellation bottom did not work.
    It is my first experience with you. I want to know why.
    Thank you.

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    Hi Abdalla, we've followed up with you by email about this - please check your email inbox for our response.

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