Passengers cancellation policy

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7 comments

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    Janelle Hui

    If I cancel my trip more than 24 hours before, do I get my promo code back?

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    Poparide

    Hi Janelle!

    If your booking is not approved by the driver, or the driver cancels your booking after approving, you will be able to use the promo code on another booking.

    If a passenger cancels their booking, late or otherwise, the promo code will not be able to be used again.

    Hope that helps,

    Luke

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    Katherine Djacic

    I accidentally booked two trips and need to cancel one but would like a full refund ! Please help !

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    Poparide

    Hi Katherine, we followed up with you by email to get this sorted!

  • Avatar
    Abdalla Asad

    Hi,
    I already booked to Toronto on 21 of Sep.2018. I wanted to cancell my trip, but the cancellation bottom did not work.
    It is my first experience with you. I want to know why.
    Thank you.

  • Avatar
    Poparide

    Hi Abdalla, we've followed up with you by email about this - please check your email inbox for our response.

  • Avatar
    Ilia Korchagin

    Hi there. My trip was cancelled the day of, how exactly do I go about getting a refund?

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