Passengers cancellation policy




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    Janelle Hui

    If I cancel my trip more than 24 hours before, do I get my promo code back?

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    Support Team

    Hi Janelle!

    If your booking is not approved by the driver, or the driver cancels your booking after approving, you will be able to use the promo code on another booking.

    If a passenger cancels their booking, late or otherwise, the promo code will not be able to be used again.

    Hope that helps,


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    Katherine Djacic

    I accidentally booked two trips and need to cancel one but would like a full refund ! Please help !

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    Support Team

    Hi Katherine, we followed up with you by email to get this sorted!

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