If you were booked on a trip and you do not show up, our passenger no-show policy applies.
General guidelines for passenger no-shows
Not showing up on a trip is serious, as it can cause delays for the driver and other passengers and can impact the reputation of the Poparide community.
We ask passengers to leave plenty of time to plan their trips and ensure they are at the pick-up point five minutes in advance.
If passengers can no longer join a trip, we ask them to cancel their booking well in advance.
No-show policy for passengers
If you do not show up on a trip, the driver receives full payment because they are not able to fill the seat you had booked. The trip booking fee is also not refunded.
Please note we may suspend your account at any time if we have reason to believe you are providing a negative experience for other Poparide members by not showing up on trips.