If you have a scheduled trip with approved passengers and you do not pick them up, our driver no-show policy applies.
General guidelines for driver no-shows
Not showing up on a trip with approved passengers is serious, as it leaves passengers stranded and affects the reputation of the Poparide community.
We ask our drivers to leave plenty of time to plan their trips to ensure they pick up all their passengers, and to cancel their trip well in advance if they are no longer able to provide a ride.
No-show policy for drivers
When a passenger leaves a no-show for a driver, this is what happens:
- An issue is raised with the Poparide team to collect more information on the no-show.
- If the no-show cannot be verified or was left by mistake, it is rejected and will not affect the driver’s profile.
- If the no-show is verified and the driver was not at fault (e.g. the passenger arrived late or the driver arrived late due to traffic or car troubles), a no-show review is added to the passenger's profile and the driver’s account is kept open.
- If the no-show is verified and the driver was at fault (e.g. the driver forgot to pick someone up or simply didn’t show up), a no-show review is added to the driver’s profile and the driver’s account may be suspended by our team.
Please note we may suspend your account at any time if we have reason to believe you are providing a negative experience for other Poparide members by not showing up on trips.