Before picking up passengers, we recommend:
- Adding your vehicle details added to your trip, with a clear photo and you licence plate. You can add your vehicle in Account Settings > Vehicles
- Ensuring your vehicle is clean and that you have enough space for everyone
- Sending the passengers a map of your exact pick-up location
- Leaving plenty of time to arrive 5 minutes early to the pickup point
I'm running late
If you’re running late to the pickup location, please let the passengers know by sending them a message through our app or by text messaging. Please refrain from using your phone while driving (or use a hands free device).
I can’t find a passenger at the pickup location
Before leaving the pickup location, please try to reach out to your missing passengers by:
- sending them a message through our platform
- sending them a text message
- giving them a call
If you cannot reach them after 10 minutes, use your discretion to start the trip.