Pick up passengers

Before picking up passengers, we recommend:

• Ensuring you have your vehicle details added to your trip, with a clear photo and you licence plate. You can add your vehicle in Account Settings > Vehicles
• To ensure your vehicle is clean and that you have enough space for everyone
• Tell the passengers what your exact pickup is
• Show up 5 minutes early to the pickup point

I'm running late

If you’re running late to the pickup location, please let the passengers know by sending them a message through our app or by text messaging. Please refrain from using your phone while driving (or use a hands free device).

I can’t find a passenger at the pickup location

Before leaving the pickup location, please try to reach out to your missing passengers by:

• sending them a message through our platform
• sending them a text message
• giving them a call

If you cannot reach them after 10 minutes, use your discretion to start the trip.