We recommend entering your vehicle's details and a photo, and to be as precise as possible with your pickup location. We recommend a 10-15 minute grace period for people to turn up.
I'm running late
If you’re running late to the pickup location, please let the passengers know via our app or text messaging. Please refrain from using your phone while driving (or use a hands free device).
I can’t find a Passenger at the pickup location
Before leaving the pickup location, please try to reach out to your missing passengers by:
- sending them a message through our platform
- sending them a text message
- and giving them a call
If you cannot reach them after 10-15 minutes, use your discretion to start the trip.
Note: we may request screenshots of the conversation between a you and the passenger if there is a booking dispute.
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