A smooth pick-up is key to a good experience on Poparide. We provide the driver's details and pickup location on our app in case you need to contact the driver during pickup.
Show up 5 minutes early
We recommend showing up 5 minutes early at the pickup point. Drivers appreciate it, and if you're running 5 minutes late you'll actually be on time!
You're running late
If you're running late, let the driver know by sending them a message through our app or by text message.
Drivers are advised to wait a maximum of 10 minutes at the pickup point for passengers, but this is at their discretion.
You can't find a driver during pickup
If you're at the pickup location but can't find the driver, we recommend giving them a call or sending them a text message, as they might not always have data turned on to receive in-app messages.
You can find their phone number on our confirmation text message we sent you when your booking request was approved through our app or mobile website.
No-show
In the event of a no-show, please mark the driver as a no-show during our review process.
Note: we may request screenshots of your phone that show evidence of the conversation between you and the driver to resolve a dispute.