A smooth pick-up is key to a good experience on Poparide. We provide the driver's details and pickup location on our app in case you need to contact the driver during pickup.
Show up 5 minutes early
We recommend showing up 5 minutes early at the pickup point. Drivers appreciate it, and if you're running 5 minutes late you'll actually be on time!
You're running late
If you're running late, let the driver know by sending them a message through our app or by text message.
Drivers are advised to wait a maximum of 10 minutes at the pickup point for passengers, but this is at their discretion.
You can't find a driver during pickup
If you're at the pickup location but can't find the driver, we recommend giving them a call or sending them a text message, as they might not always have data turned on to receive in-app messages.
You can find their phone number on our confirmation text message we sent you when your booking request was approved through our app or mobile website.
In the event of a no-show, please mark the driver as a no-show during our review process.
Note: we may request screenshots of your phone that show evidence of the conversation between you and the driver to resolve a dispute.