A smooth pickup is key to a good experience on Pop. We provide details of the pickup location on our app, and the driver's details in case you need to contact them during pickup.
We recommend being 5 minutes early at the pickup point, drivers appreciate it. If you're running 5 minutes late, you'll actually be on time!
If you're running late, let the driver know by sending them a message through our app or by text message.
Drivers are advised to wait a maximum of 15 minutes at the pickup point for passengers, but this is at their discretion.
I can't find a driver during pickup
If you're at the pickup location but can't find the driver, we recommend giving them a call or sending them a text message, as they might not always have data turned on.
You can find their phone number on our confirmation text message we sent you when your Booking Request was approved, through our app or on our mobile website.
In the event of a no-show, please contact us within 7 days to dispute the booking. More info on disputes