If your booking wasn't approved and you still see a charge on your statement, it's likely the money is still being processed by your bank.
If the trip was cancelled by the driver and you still got charged, please refer to this article.
Why you might see a charge on your card
When you request to book on Poparide, we perform an authorization on your card, and you are only charged if the driver approves your booking request.
Some banks might show a charge instead of an authorization and if that's the case you will see a refund appear on your statement within 5-10 business days. This delay is imposed by your bank and not by Poparide and all funds are refunded immediately on our end.
If you don't see the refund on your statement within 5-10 business days, please contact your bank.