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9 comments

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    Lolia Tamuno

    How do you go about getting a refund?

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    Support Team

    Hey Lolia, to get a refund, you'll have to cancel your booking before the trip departs. If you forgot to cancel, you can always reach out to us through our contact form and we'd be happy to help!

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    Andrew Morton

    What's happens if the driver changes the time and date he wants to leave after confirming original travel details?

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    Support Team

    Hey Andrew, in that case you're eligible for a refund. You can contact us if this happens to you on a Pop ride!

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    Laurence Kemp

    How can we cancel?

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    Nick Vail

    If a driver cancels a trip with bookings more than 24 hours before the trip is suppose to commence. Is there a  "late cancellation" review put on the drivers profile?

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    Flo Devellennes

    Hey Nick, no there isn't. Only if the trip has at least one approved booking and is cancelled less than 24 hours before departure.

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    Precious Nyarko-Antwi

    Hi,

    I booked and two drivers have cancelled on me? How and when do I get my refund?

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    Support Team

    Hi Precious!

    When you request to book, we perform an authorization on your card. If a driver declines your booking, we release that authorization.

    Occasionally, a bank will show an authorization as an actual charge. In this case, you will see the charge refunded on your bank statement within 5-10 business days.

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