Driver profiles include extra information, on top of the information displayed in basic profiles.
Response rate
A response rate indicates how responsive a driver is. It is represented as a percentage.
To be considered as having responded, a driver must:
- Respond to the first message they received within 24 hours
- Approve or decline a Booking Request before it expires
Please note if the driver cancels their trip, any pending communications will be marked as "responded".
Response time
A response time indicates how quickly a driver responds. It is represented in hours and minutes.
Response rates are calculated by averaging the amount of time it takes a driver to respond to messages and Booking Requests. This is based on the most recent 2 months of interactions. If a member has less than 10 interactions within the most recent 2 month period, the period is extended to the most recent 6 months.
Vehicle
A driver can add a vehicle to their profile. More info here
Comments
1 comment
I have a last minute trip , but the drivers response time is about an hour and 45 minutes . How will I know if il get that ride , before you put a hold on my money and will be credited from my account . Is there a wAy to notify the driver quickly for a response , so I can book another trip right away , as there's only 2 trips left .
I would suggest response time from a driver , should be limited to half hour , and it cancelled out .
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