Once you know when you’re travelling and who you’re travelling with, all you have to do is turn up, sit back and enjoy the drive!
Before you get picked up
Check the pickup location by viewing your trip on our website or mobile app.
Feel free to send a message to your driver to confirm the pickup point. You can do this using our Pop messaging or with text messaging on your phone.
We encourage you to turn up to the pickup location five minutes early. Drivers appreciate when you are on time and it will help you get good reviews and build your reputation.
During the trip
Once you get in the vehicle, make sure to introduce yourself to the driver and other passengers. Pop is as much about saving money as it is about meeting people!
Feel free to ask the driver to change the temperature, reduce the volume of the music, or make a pit stop.
If you feel unsafe (speeding, wreckless or impaired driving), tell the driver to stop at the next safest spot and contact us immediately. We'll arrange another ride or means of transport.
If you feel your personal safety has been compromised, please call 911.
Don't forget to thank the driver for the ride when they drop you off!
You'll be able to leave a review for your driver and rate their timeliness after the trip. Your driver will also have a chance to leave a review on their experience with you. This helps build a community based on reliability and accountability.
Please note the review system is only available on our website, and coming to the apps soon!