If the trip has already departed
If you have a confirmed booking on a trip and the trip has already departed, you can request a refund through our app by going to the Trip and tapping on Settings > Request a refund.
The driver will be notified of your refund request and be able to either approve it, offer a 50% refund, or decline your refund request.
- If the driver approves your refund request, a refund will be processed immediately
- If the driver offers a 50% refund, you will be asked to approve or decline their 50% offer
- If the driver declines your refund request or if you decline their 50% offer, your refund request will be reviewed by our Support Team and we will make a decision on a refund based on the information provided and by applying our cancellations policies and Terms of Service*
*In some cases, we may reach out to you to get more information before making a decision to issue a refund, so make sure to look out for an email or push notification from our Support Team after you initiate a refund request.
If the trip has not departed yet
If you have a confirmed booking on a trip and the trip has not departed yet, you can get a refund by cancelling your booking in the Trip screen by tapping Settings > Cancel booking. Note that our Passenger cancellation policy will apply.
If you have a requested booking on a trip and the trip has not departed yet, you can withdraw your booking request at no cost in the Trip screen by tapping Settings > Withdraw booking.
Note: refunds may take some time to appear on your bank statement, more details here.