What is Request to book?
Request to book is when a driver wishes to manually approve or decline bookings on a trip. This gives the driver full control over who gets in their vehicle, and allows them to choose who will share the ride with them.
How does Request to book work?
When a passenger wants to join a trip, they Request to book by entering their card details into Pop. This creates a payment authorization on their card for the full cost of the trip, to ensure they have available funds if the booking is approved.
The driver then receives a booking request and has 24 hours to approve or decline it.
- If the driver approves the booking request, the payment is collected in full from the passenger and they are confirmed on the trip.
- If the driver declines the booking request, the payment authorization is released from the passenger’s card More info
24 hours expiry
When a passenger makes a booking request, it is valid for 24 hours. This is to ensure drivers respond promptly so passengers have enough time to arrange another ride.
After 24 hours, if the booking request isn’t approved or declined, it automatically expires. Please note passengers are able to make another booking request after it has expired, which renews it for another 24 hours.
If the trip departs in less than 24 hours at the time of booking, the booking request is valid until the trip departs and not the full 24 hours.
Cancellation policies for Request to book
A passenger can withdraw a booking request at no charge before it is approved. If the booking request expires, the passenger also isn’t charged. Cancellation fees apply once the booking request is approved by the driver. More info in our cancellation & refunds section