You can leave a review about a driver or passenger for any trip with an approved booking.
A review consists of:
- a star rating or no-show
- a public review (optional)
- a private note (optional)
- feedback to the Poparide team (optional)
You have four days to leave a review after a trip has started. Reviews are only published once they are provided by both driver and passenger, or when the review period has ended - whichever comes first.
A star rating works on a scale of 1-5 and is anonymous, which means it will not be publicly linked to the author’s profile. This is to encourage honesty and increase the reliability and accountability of the Poparide community.
- Drivers can rate passengers using a global five-star rating
- Passengers can rate drivers on three topics: communication, timeliness and safety
We display an average of your star ratings on your trips, requests and profile. This is an average of all available star ratings you have received over time.
If a driver or passenger doesn’t show up on a trip, you can mark them as a no-show. For more information on no-shows, please read the following sections:
A public review is a comment you can leave about another member that describes your experience with them.
All public reviews are linked to the author and displayed on trips and profiles, which helps members build their reputation in the Poparide community.
During the review process, you can send a private note to the person you are reviewing which remains private between you and the other person. It can be used to give them feedback on how to improve, thank them for a great conversation or tell them about a lost item.
Feedback to the Poparide team
If you leave a star rating that is lower than five or a no-show, we encourage you to give us feedback on your experience.
Feedback is used to gather information on how to improve our service or resolve conflicts. It remains confidential between you and Poparide and is never shared with other members.
How long is the review period?
Hi Janelle, the review period is 4 days after the trip has completed. We'll add that information to the article :)
Could you tell us why you decide to implement a 4 days review period?
We have a review period of 4 days, as generally, this results in more accurate and valuable information about our members. It also lines up with our dispute period, after which, if we haven't heard otherwise, we assume the trip went well and proceed to pay out passengers' payments to their drivers.
Note that when you do leave a review, it automatically prompts the other member to leave a review of you too. So being quick to leave reviews is a great way to build your reputation within the Pop community.
Hope that helps - let me know if you have any further questions.
Is there any way I can leave a review for my driver after the review period has ended? I was going to right after but just didn’t but thought to myself I will later. They left me a review and I want to leave one for them. It was my first poparide and my driver left a good first impression for the community of poparide and was overall a great person. I’d like to express that in some way but I’m afraid it may be too late ):
Our review period is 4 days to ensure timely feedback from both drivers and passengers, and to tie with our dispute period which is also 4 days.
We encourage you to be timely and leave a review as soon as the trip has ended, as being quick is also a great way to build your reputation within the Poparide community.
Unfortunately, we cannot add a review after the 4 day period.
All the best!
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