You can leave a review about a driver or passenger for any trip with an approved booking.
A review consists of:
- a 5-star rating or no-show
- a public review (optional)
- a private note (optional)
- feedback to Pop team (optional)
Star rating
A star rating works on a scale of 1-5 and is anonymous, which means it will not be publicly linked to the author’s profile. This is to encourage honesty and increase the reliability and accountability of the Pop community.
- You can rate a driver on three aspects: communication, timeliness and safety.
- You can rate a passenger using a global, five-star rating.
We display an average of your star ratings on your trips, requests and your profile. This is an average of all available star ratings you have received over time.
No-show
If a driver or passenger doesn’t show up on a trip, you can mark them as no-show. For more information on no-shows, please consult the following sections:
Public review
A public review is a comment about another member describing your experience with them during a trip.
A review is public, linked to the author and displayed on trips and profiles to contribute to building your reputation in the Pop community.
Private note
During the review process, you can leave a private note to the person you are reviewing. This note remains private between you and the other person, and can be used to give them feedback on how to improve, thank them for an awesome conversation or tell them about a lost item.
Feedback to the Pop team
If you leave a star rating lower than five or a no-show, we encourage you to give us feedback on your experience.
The feedback is used to gather information on how to improve the service or resolve conflicts. It remains confidential between you and the Pop team and is never shared with other members.
Review period
You have four days to leave a review after a trip has ended. Reviews are only published when they are mutual, or when the review period has ended, whichever comes first.
Comments
4 comments
How long is the review period?
Hi Janelle, the review period is 4 days after the trip has completed. We'll add that information to the article :)
Could you tell us why you decide to implement a 4 days review period?
Hi Sarah,
We have a review period of 4 days, as generally, this results in more accurate and valuable information about our members. It also lines up with our dispute period, after which, if we haven't heard otherwise, we assume the trip went well and proceed to pay out passengers' payments to their drivers.
Note that when you do leave a review, it automatically prompts the other member to leave a review of you too. So being quick to leave reviews is a great way to build your reputation within the Pop community.
Hope that helps - let me know if you have any further questions.
Luke
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