When a driver receives a booking on Pop and successfully drives someone, we collect a payment from the passenger and send a portion of the money to the driver. We call this a payout.
What is a payout?
A payout represents the contribution portion of the payment made by a Passenger when they book.
For example, if Joe books a seat with Emma for $23 ($20 driver contribution + 15% booking fee), Emma will receive the $20 contribution in a payout after the trip is completed.
When is a payout sent?
After a trip is completed on Pop, there is a clearing period of four days until the money from the bookings on that trip become payable. This gives enough time for both driver and passenger to dispute bookings.
After the four day clearing period, the payout becomes payable and is ready to be sent to the driver. At this point, the driver has to have a valid payout method to receive the payout.
There is an additional processing time for the payout to reach the driver: 0-2 days for Paypal and 2-8 days for bank accounts.
What are my options to receive a payout?
As a driver, there are two payout methods you can use to receive a payout:
Paypal: receive payouts anywhere in any currency within 4-6 days after your trip*
Bank accounts: receive payouts in Canada ($CAD) within 6-12 days after your trip
*For payouts from $CAD to other currencies, an exchange rate fee from Paypal applies.
How do I receive my first payout?
The first time you receive a booking on Pop and successfully drive someone, we’ll send you an email with instructions on how to set up your payout method. Please note you can set up your payout method before receiving your first booking in your Payout Settings.
Once you have entered a valid payout method, we will send you a payout. Please refer to the When is a payout sent section above for more information on processing times for payouts.
There was problem with my payout
Sometimes a payout might not go through. Don’t worry, we are here to help you get your money! Here are a few common cases you can resolve yourself.
My payout method is invalid
Bank account: it’s likely we need more information from you to proceed with a payout to your bank account. Check your Pop payout settings for instructions.
My payout hasn’t cleared yet
Payouts take 4 days to clear after a trip has completed. If your payout hasn’t cleared after 4 days, it’s likely because of an ongoing dispute with a passenger.
My payout was sent but I haven't received the money yet
After a payout has been sent, there is an additional processing time until it reaches your account. For Paypal, it's a maximum of 2 days. For bank accounts, it's between 2-8 days. If the payout was sent just before a statutory holiday or during the weekend, an extra delay might occur.
If you are having trouble receiving payouts, you can contact us and we'll look into it!