When you receive a booking on Poparide and successfully drive a passenger, we collect a payment from the passenger and send you the money. We call this a payout.
Our payouts are sent using third-party providers Stripe (for Canadian bank accounts) and PayPal (international). Stripe may ask for verification information from time-to-time, more info.
- What is a payout
- When is a payout sent?
- What are my options to receive a payout?
- What fees do you charge to receive a payout?
- How do I receive my first payout?
- What verification information does Stripe require from me?
- There was problem with my payout
What is a payout?
A payout represents the money paid by a passenger which is to be paid out to the driver.
For example, if Joe books a seat with Emma for $24 ($20 payment to the driver + $4 booking fee), Emma will receive a $19.37 payout ($20 - 3.15% payout fee) after the trip is completed.
When is a payout sent?
After a trip is completed on Poparide, there is a clearing period of four days until the money from the bookings on that trip becomes payable. This gives enough time to resolve any potential cancellation requests between the driver and passenger.
After the four day clearing period, the payout becomes payable and is sent to the driver. At this point, the driver has to have a valid payout method to receive the payout.
Once a payout has been sent, there is an additional processing time for the payout to reach the driver: 0-2 days for PayPal and 1-8 days for bank accounts.
What are my options to receive a payout?
As a driver, there are two payout methods you can use to receive a payout:
- Bank accounts: receive payouts in Canada ($CAD) within 5-12 days after your trip
- PayPal: receive payouts anywhere in any currency within 4-6 days after your trip*
*For payouts to PayPal accounts from $CAD to other currencies, an exchange rate fee may apply.
What fees do you charge to receive a payout?
We charge a 3% payout fee, which applies to both bank account and PayPal payouts.
The 3% payout fee + GST (tax of 5%), is automatically deducted from a driver’s payout. For example, if a driver receives a booking for $20 from a passenger, we will deduct 63 cents (3.15% of $20) and the driver will receive a final payout of $19.37.
How do I receive my first payout?
The first time you receive a booking on Poparide and successfully drive someone, we’ll send you an email with instructions on how to set up your payout method. Please note you can proactively set up your payout method before receiving your first booking in you Payout Settings.
Once you have entered a valid payout method, we will send you eligible payouts that have cleared. Please refer to the When is a payout sent section above for more information on processing times for payouts.
What verification information does Stripe require from me?
We use Stripe to securely send payouts to your bank account.
From time to time, Stripe may require additional details from you to send payouts to your bank account in order to comply with government regulations and to prevent fraud and money laundering. More info from Stripe
Additional information that Stripe may require from you includes:
- Verification of your name, email address, date of birth and physical address
- Verification of the reasons why you are using Poparide
- Verification of your Social Insurance Number (SIN)
- Verification of a piece of ID
Note that these verification requirements are separate from our Driver's License verification process, and need to be provided directly to Stripe.
If Stripe requires additional information from you, we will display a notice with a link in the Payout Settings screen in the Poparide app or website.
There was problem with my payout
Sometimes a payout might not go through. But don’t worry, we're here to help you get your money! Here are a few common cases you can resolve yourself.
My payout method is invalid
- PayPal: login to your PayPal account and make sure your PayPal account is working, then re-authenticate your PayPal account through your Payout settings.
- Bank account: it’s likely we need more information from you to proceed with a payout to your bank account. Check your Payout settings for instructions.
My payout hasn’t cleared yet
Payouts take 4 days to clear after a trip has completed. If your payout hasn’t cleared after 4 days, it’s likely because of an ongoing dispute with a passenger. Feel free to contact us for more information.
My payout was sent but I haven't received the money yet
After a payout has been sent, there is an additional processing time until it reaches your account. For PayPal, it's a maximum of 2 days. For bank accounts, it's between 1-8 days. If the payout was sent just before a statutory holiday or during the weekend, an extra delay might apply because banks are usually closed.
If you are having trouble receiving payouts, you can contact us and we'll look into it.