When you receive a booking on Poparide and successfully drive a passenger, we collect a payment from the passenger and send you the money. We call this a payout.
What is a payout?
A payout represents the money paid by a passenger which is to be paid out to the driver.
For example, if Joe books a seat with Emma for $24 ($20 payment to the the driver + $4 booking fee), Emma will receive a $19.40 payout ($20 - 3% payout fee) after the trip is completed.
When is a payout sent?
After a trip is completed on Poparide, there is a clearing period of four days until the money from the bookings on that trip becomes payable. This gives enough time to resolve any potential cancellation requests between the driver and passenger.
After the four day clearing period, the payout becomes payable and is sent to the driver. At this point, the driver has to have a valid payout method to receive the payout.
Once a payout has been sent, there is an additional processing time for the payout to reach the driver: 0-2 days for PayPal and 1-8 days for bank accounts.
What are my options to receive a payout?
As a driver, there are two payout methods you can use to receive a payout:
- PayPal: receive payouts anywhere in any currency within 4-6 days after your trip*
- Bank accounts: receive payouts in Canada ($CAD) within 5-12 days after your trip
*For payouts to PayPal accounts from $CAD to other currencies, an exchange rate fee may apply.
What fees do you charge to receive a payout?
In October 2020, we introduced a 3% payout fee, which applies to both bank account and PayPal payouts.
This additional fee helps us cover the growing costs from our payment providers. More info here
The 3% payout fee is automatically deducted from a driver’s payout. For example, if a driver receives a booking for $20 from a passenger, we will deduct 60 cents (3% of $20) and the driver will receive a final payout of $19.40.
How do I receive my first payout?
The first time you receive a booking on Poparide and successfully drive someone, we’ll send you an email with instructions on how to set up your payout method. Please note you can proactively set up your payout method before receiving your first booking in you Payout Settings.
Once you have entered a valid payout method, we will send you eligible payouts that have cleared. Please refer to the When is a payout sent section above for more information on processing times for payouts.
There was problem with my payout
Sometimes a payout might not go through. But don’t worry, we're here to help you get your money! Here are a few common cases you can resolve yourself.
My payout method is invalid
- PayPal: login to your PayPal account and make sure your PayPal account is working, then re-authenticate your PayPal account through your Payout settings.
- Bank account: it’s likely we need more information from you to proceed with a payout to your bank account. Check your Payout settings for instructions.
My payout hasn’t cleared yet
Payouts take 4 days to clear after a trip has completed. If your payout hasn’t cleared after 4 days, it’s likely because of an ongoing dispute with a passenger. Feel free to contact us for more information.
My payout was sent but I haven't received the money yet
After a payout has been sent, there is an additional processing time until it reaches your account. For PayPal, it's a maximum of 2 days. For bank accounts, it's between 1-8 days. If the payout was sent just before a statutory holiday or during the weekend, an extra delay might apply because banks are usually closed.
If you are having trouble receiving payouts, you can contact us and we'll look into it.
what happens if a driver doesn't show up? Do they still receive the money or is there a way to stop that?
When a driver does not show up, a passenger can dispute the booking by leaving a "no-show" review. When a passenger disputes a booking, any payout is frozen until the Poparide support team has had a chance to review and resolve the dispute.
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